What to send
Send the address of the page, the stay's name, what the page says and what you found instead, plus a link to where you saw it. A correct figure from the owner's own website is the best evidence.
Where to send it
Mention the page and the stay in your message, so we can find it quickly.
What we do
We check the claim against the sources described in how we compare. If it is right, we correct the page and the fact label. If two sources disagree, we show no number until it is settled. A change in facts updates the date shown in the footer. Once corrected, the stay stays in the full selection, or comes out of it if the facts no longer support its place.
What counts as a mistake
- A wrong number of guests, bedrooms or bathrooms for a unit.
- A facility we show as confirmed or listed that the owner does not offer, or the other way round.
- A photo that shows a different property.
- A distance, a village or a ski area that is wrong.
- A booking link that opens the wrong property.
What we cannot do
We cannot change a provider's booking conditions, availability or final rate, because those belong to the provider. If a stay is no longer offered, tell us and we remove it.